Winter Storm Uri

OPUC continues to assist residential and small commercial consumers across the state with billing issues related to Winter Storm Uri, and we encourage you to contact us if you need assistance by dialing 1-877-839-0363 toll free or emailing us at opuc_customer @ opuc.texas.gov.

About OPUC

The Office of Public Utility Counsel (OPUC) was created by the Texas Legislature in 1983 to represent the interests of residential and small commercial consumers, as a class, in utility proceedings in Texas. Pursuant to its current statutory mission, OPUC represents residential and small commercial consumers, as a class, in the electric, water, wastewater, and telecommunications utility industries in Texas.

OPUC primarily represents these consumers before the Public Utility Commission of Texas (PUCT), State Office of Administrative Hearings (SOAH), state courts and Electric Reliability Council of Texas (ERCOT).

In contested case proceedings at the PUCT and SOAH and appeals of PUCT decisions in state court, OPUC provides legal representation and technical expertise to represent, protect, and promote consumer interests, which includes ensuring that consumers pay just and reasonable utility rates. In rulemaking and policy projects at the PUCT, OPUC provides policy, regulatory, legal and technical expertise to represent, protect, and promote consumer interests, which includes ensuring adequate customer protection safeguards. At ERCOT, OPUC provides market policy advocacy and technical expertise to represent, protect, and promote consumer interests in the ERCOT governance and stakeholder processes.

In 2019, OPUC represented Texas consumers in 30 contested cases, 26 projects, and three appeals, resulting in approximately $180 million in utility bill savings. OPUC is strongly committed to providing high quality legal, regulatory, policy, and professional representation on behalf of our state’s millions of residential and small commercial consumers in the electric, water, wastewater, and telecommunications industries in Texas.

Residential and small commercial consumers are encouraged to contact our office if you need assistance. You may also find helpful information by following us on Facebook, LinkedIn , and Twitter.


TDEM

Disconnection Moratorium

The PUC's moratorium on electricity, water, and wastewater service disconnections from Winter Storm Uri recently expired. Learn more about consumer resources available to avoid service disconnection.

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TDEM

Consumer Tips

OPUC is actively assisting residential consumers who have received high electricity bills

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Slide High Electricity Bill? Click Here FOR ASSISTANCE OPUC.texas.gov
OPUC Spotlight

On March 15, 2021, the Office of Public Utility Counsel intervened in the petition by the Public Utility Commission of Texas (PUCT) to revoke the retail electric provider (REP) certificate of Griddy Energy LLC. OPUC intervened on behalf of impacted residential and small commercial consumers in relation to the following activities of Griddy alleged in the petition: engaging in fraudulent, unfair, misleading, deceptive, or anticompetitive practices, or unlawful discrimination; inability to meet financial obligations on a reasonable and timely basis; failure to timely remit payment for invoiced charges to an independent organization; and erroneously imposing switch-holds or failing to timely remove switch-holds.

The Office of Public Utility Counsel submitted its 2020 Annual Report as required by Section 13.063 of the Public Utility Regulatory Act. The report highlights our success in attaining over $1.1 billion in current year bill savings for residential and small commercial consumers through representation in 31 contested case proceedings before the Public Utility Commission of Texas.

OPUC has intervened in the case before the Public Utility Commission of Texas (PUCT) in which the City of Lubbock, acting by and through Lubbock Power & Light (LP&L) is requesting an annual Transmission Cost of Service (TCOS) of $45,005,314 and an annual wholesale transmission rate of $630.54 per megawatt (MW). LP&L is a municipally owned electric utility that serves over 107,000 retail electric customers, including Texas Tech University. OPUC will represent the residential and small commercial customers that will pay the wholesale transmission rates.

OPUC has intervened in the case before the Public Utility Commission of Texas (PUCT) in which Texas-New Mexico Power Company, NM Green Holdings, Inc., and Avangrid Inc. are seeking Regulatory Approvals for a change in ownership and control structure. Texas-New Mexico Power Company is an electric transmission and distribution utility company which serves four areas of Texas, all located in the Electric Reliability Council of Texas region. OPUC will participate to ensure that the proposed transaction is in the public interest.

OPUC has intervened in the case before the Public Utility Commission of Texas (PUCT) in which Monarch Utilities I, L.P. is seeking authority for a revenue requirement increase of approximately $3.2 million or 9.80% for water, and approximately $0.6 million or 14.28% for wastewater.  Monarch Utilities I, L.P. is a Class A water utility serving 29,468 water connections and 4,278 wastewater connections of primarily residential customers.

OPUC has intervened in the case before the Public Utility Commission of Texas (PUCT) in which Corix Utilities (Texas), Inc. is seeking authority to consolidate 22 water systems and 11 rate regions and approval of a revenue requirement increase of approximately $860,000 or 15% for water, and approximately $700,000 or 19.8% for wastewater. Corix Utilities (Texas), Inc. is a Class B water utility serving 4,874 water connections and 871 wastewater connections.

OPUC has intervened in the case before the Public Utility Commission of Texas (PUCT) in which Kendall West Utility, LLC is seeking authority for a revenue requirement increase of approximately $723,000 or 67%. Kendall West is a Class B water utility serving 1,091 meter equivalents of primarily residential customers in Kendall County, Texas.