COVID-19 Consumer Resource Center

On March 13, 2020, Governor Greg Abbott issued his initial Declaration of State of Disaster for all counties in Texas due to the COVID-19 pandemic. On October 7, 2020 Governor Abbott extended his Declaration of State of Disaster for all counties in Texas. The Office of Public Utility Counsel is working hard to ensure that the public has all necessary information related to the novel Coronavirus.

Financial Assistance

Electricity, Water and Wastewater Service

On March 26, 2020, the Public Utility Commission of Texas (PUCT) responded to Governor Abbott’s Declaration of State of Disaster for all counties in Texas with a series of measures intended to address the impact of COVID-19-related financial hardship on residential consumers.



Please see the PUCT’s FAQ sheet for more detailed information:

English: http://www.puc.texas.gov/images/facts/PUCTX-COVID19-FAQ-FAQ.pdf

Spanish: http://espanol.puc.texas.gov/consumer/facts/PUCTX-COVID19-FAQ-esp.pdf

For areas of the state open to retail electric competition, the PUCT created a COVID-19 Electricity Relief Program under which residential customers who are qualifying low-income households receiving SNAP and Medicaid benefits or who have experienced COVID-19-related financial hardship are eligible to enroll. Residential customers experiencing COVID-19-related financial hardship are required to provide proof of unemployment from the Texas Workforce Commission and other required information within 30 days of contacting LILA for enrollment. The deadline to enroll in the program expires on August 31, 2020. Eligible residential customers were added to a list under which their Retail Electric Provider cannot disconnect their electricity service for non-payment and will receive bill payment assistance through September 30, 2020. The Office of Public Counsel recommends residential consumers enrolled in the COVID-19 Electricity Relief Program contact their Retail Electric Provider to arrange payment plans once the PUCT moratorium on disconnects expires on October 1, 2020.

For more information on the PUCT's coordinated response to the COVID-19 pandemic, please visit their Dedicated Resource Page.

COVID-19 Consumer Related Orders

Below please find a summary of additional relief and assistance provided by the March 26th PUCT Orders as well as additional relief and assistance provided by the PUCT Orders on April 17th , May 14th, July 16th, and August 27th.

In areas of the state that are open to retail electric competition, OPUC recommends residential consumers who are experiencing COVID-19-related financial hardship contact their Retail Electric Provider to request assistance and set up a payment plan.

In areas of the state that are not open to retail electric competition and are served by integrated electric utilities, such as El Paso Electric, Southwestern Public Service, Southwestern Electric Power Company and Entergy Texas, the moratorium on disconnections expired on August 31st. Consumers are encouraged to contact these entities to set up a payment plan.

  • Entergy Texas has created an online hub to aid their residential customers with payment assistance agencies and COVID-19 related programs, as well as a small business hub to aid commercial customers with similar information at www.Entergy.com/COVID-19.
  • Southwestern Public Service (SPS) customers may learn more about their COVID-19 related payment options at https://www.xcelenergy.com/covid-19_response/our_commitment.
  • Southwestern Electric Power Co. (SWEPCO) customers who are behind on their energy bills may find additional flexible payment options and set up payment arrangements by contacting SWEPCO at: www.SWEPCO.com/Assist
  • El Paso Electric customers may learn more about payment arrangements at: www.EPElectric.com/Residential/Customer-Service.

If residential consumers receive electricity service from an electric cooperative or municipally owned utility, such as Austin Energy in Austin or CPS Energy in San Antonio, they should contact them directly to request information about any COVID-19-related assistance that they may be offering residential consumers. These entities are largely outside of the PUCT’s jurisdiction.

The moratorium on disconnections for water and wastewater utilities that are regulated by the PUCT ended on June 13th. Residential consumers should contact these entities to set up a payment plan. This does not apply to communities, municipalities, districts, and non-profit Water Supply Corporations (WSC) that provide retail water & sewer utility service. Residential consumers of these type of water and wastewater utilities should contact the governing body or elected board of their county, municipality, district and non-profit water supply and sewer service corporation (WSC) responsible for making decisions about disconnects during the COVID-19 crisis.

Working with the PUCT, the Office of Public Utility Counsel is strongly committed to helping eligible residential customers who are experiencing COVID-19-related financial hardship maintain their electricity, water and wastewater service during the COVID-19 crisis.

 

Other Financial Aid

211 helps Texans find financial assistance to pay for housing and other essential services. This helpful resource also provides a COVID-19 screening tool that you can download if you or someone you are caring for experiences symptoms. Simply dial 2-1-1 or visit: www.211.org/services/covid19

Low income households may be eligible through the Comprehensive Energy Assistance Program (CEAP) for additional bill payment assistance. The CEAP involves integration of LIHEAP-funded programs and is administered through sub-recipients that cover all 254 counties of the state. Residential consumers can learn more about qualifying for these funds at the Texas Department of Housing and Community Affairs website at https://www.tdhca.state.tx.us/texans.htm
 

TWC Resources

The Texas Workforce Commission (TWC) is dedicated to protecting the health and well-being of employers, employees, and communities in Texas. TWC is working to address the uncertainty that Texans may be experiencing as a result of COVID-19 and is working with federal, state and local officials and agencies to provide financial assistance during the COVID-19 crisis. For more information on how to sign up for unemployment and other available assistance, please visit: https://www.twc.texas.gov/news/covid-19-resources-job-seekers
 

Governor's Executive Orders

Greg Abbott

In accordance with federal guidelines issued by President Donald J. Trump and the Centers for Disease Control and Prevention (CDC), Governor Abbott has issued several Executive Orders in response to the spread of COVID-19 in Texas. For the latest updates, please visit:  https://gov.texas.gov/coronavirus

In issuing Executive Orders, Governor Abbott states that "The State of Texas is at a pivotal moment in our response to COVID-19, and it is imperative that we act now on preemptive measures to slow the spread of this virus."

 

Key State Agencies Responding to COVID-19

DSHS
 
The Texas Department of State Health Services (DSHS) is dedicated to promoting health and safety best practices and prevention tips to help prevent the spread of COVID-19 in Texas, as well as tracking confirmed COVID-19 cases, testing and fatalities in each of our state’s 254 counties. For the latest updates, please visit: www.dshs.texas.gov/coronavirus

HHSC

The Texas Health and Human Services Commission (HHSC) has launched a statewide mental health support line to help Texans experiencing anxiety, stress, or other emotional challenges due to the COVID-19 pandemic. This resource offers support for all Texans and can be reached any time day or night at 833-986-1919.

TDEM

The Texas Division of Emergency Management (TDEM) coordinates our state’s emergency management program, which is intended to ensure that our state and local governments respond to and recover from emergencies and disasters and implement plans and programs to help prevent or lessen the impact of emergencies and disasters. For the latest updates on our state’s disaster declarations, financial assistance available for small businesses and other public assistance available for emergency protective measures, please visit: https://tdem.texas.gov/covid-19/

A pdf version of this resource center is available for download here.